[yezzy4]

Refund Policy

Effective Date: [28/07/2023]

Thank you for choosing [yezzy4] for your food and grocery delivery needs. We strive to provide you with the best possible service and quality products. However, we understand that there may be instances where you need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities.

1. Order Cancellation Policy:

1.1. Cancellation before Delivery: You can cancel your order before it is dispatched for delivery. To cancel your order, please log in to your account on our website or contact our customer support team. If the order is canceled before it is dispatched, you will receive a full refund to your original payment method.

1.2. Cancellation after Delivery: Once the order is dispatched and en route to your location, it cannot be canceled. If you wish to return the items, please refer to the “Return of Products” section below.

2. Return of Products:

2.1. Damaged or Incorrect Products: We take utmost care to ensure that your products reach you in perfect condition. However, if you receive a damaged or incorrect item, please contact our customer support team within [X] days of delivery. We may request you to provide photographic evidence of the damaged item. Once verified, we will arrange for a replacement or issue a full refund, depending on your preference.

2.2. Quality Issues: If you are dissatisfied with the quality of a product, please let us know within [X] days of delivery. We may request specific details about the issue to better understand the problem. In some cases, we may offer a replacement, a store credit, or a refund, depending on the circumstances.

2.3. Expiry Dates: We strive to provide products with sufficient shelf life. If you receive a product with an expired date, please notify us immediately, and we will arrange for a replacement or refund.

3. Refund Process:

3.1. Refund Eligibility: To be eligible for a refund, you must contact us within the specified time frame mentioned above, and your request must be accompanied by a valid reason as per our refund policy.

3.2. Refund Methods: Refunds will be issued to the original payment method used during the purchase. It may take [X] business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

4. Non-Refundable Items:

Please note that the following items are not eligible for refunds:

• Perishable goods, such as fresh produce, dairy, and frozen items, due to their nature.
• Items that have been tampered with or consumed partially or fully.
• Products with an expired return window beyond the specified [X] days from the delivery date.

5. Contact Us:

If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact our customer support team at [customer support email/phone number]. We will be glad to assist you with any inquiries you may have.

Note: [Your Website Name] reserves the right to modify or update this refund policy at any time without prior notice. It is recommended to review the policy periodically to stay informed about any changes.

Please tailor the above refund policy content to your specific website’s needs and applicable laws. Make sure to clearly communicate your refund process and timelines to provide a seamless and satisfactory experience to your customers.